l83com Privacy
Policy

l83com ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who registers and plays on l83com.net. This Privacy Policy sets out, in clear and transparent terms, what personal data we collect from you, the purposes for which it is processed, the legal grounds on which processing takes place, the parties with whom it may be shared, and the rights that you hold as a data subject.

This policy applies to all users of l83com.net and any associated mobile-optimised interfaces, including players based in Pakistan accessing the platform via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT payment channels. It covers all personal data processed by l83com in connection with your account registration, KYC verification, deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this policy and the Terms and Conditions on a privacy-specific matter, this Privacy Policy takes precedence.

For the purposes of applicable data protection law, l83com is the data controller in respect of the personal data it collects and processes in connection with the operation of the l83com platform. As data controller, l83com determines the purposes for which personal data is processed and the means by which that processing takes place.

l83com operates under internationally recognised gaming and data protection standards. All data processing activities carried out by l83com are conducted in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

If you have any questions about data control responsibilities, wish to exercise your data subject rights, or wish to raise a privacy concern, you may contact our dedicated privacy support team via live chat on the platform or by email at [email protected] with the subject line "Privacy Request."

l83com collects personal data from you through several channels: directly when you register or use the platform, automatically through your device and browser interactions, and from trusted third-party verification partners where necessary for compliance purposes. The categories of personal data we collect include:

l83com does not collect special category personal data (such as racial or ethnic origin, religious beliefs, or health data) except where such information is voluntarily disclosed by a player in the context of a responsible gaming self-exclusion request, in which case it is processed solely for the purpose of administering that request.

l83com processes your personal data for the following specific and documented purposes:

• Account Registration & Management: To create and maintain your player account, verify your identity via CNIC-based KYC, and manage your account settings and preferences.
• Payment Processing: To process deposits made via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT, and to process withdrawal requests back to your verified payment source in PKR.
• Regulatory Compliance: To comply with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations under the gaming regulations of our licensing jurisdiction, including the monitoring of transaction patterns for suspicious activity.
• Game Integrity & Fraud Prevention: To detect and investigate suspicious wagering patterns, multiple account registrations, bonus abuse, and other forms of platform manipulation or fraud.
• Customer Support: To respond to your queries, complaints, withdrawal disputes, and responsible gaming requests submitted via live chat or email.
• Responsible Gaming: To administer deposit limits, cooling-off periods, session reminders, and self-exclusion requests in accordance with our Responsible Gaming Policy.
• Platform Improvement: To analyse aggregated, anonymised gameplay and navigation data to improve the performance, security, and user experience of the l83com platform.
• Marketing Communications: To send PSL season promotions, bonus offers, and platform news via SMS and email — only to players who have provided explicit opt-in consent.

l83com does not use your personal data for automated individual decision-making or profiling in a manner that produces legal effects or similarly significant consequences without human oversight.

l83com processes your personal data on one or more of the following recognised legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing of your identity data, contact data, and financial data is necessary to perform the contract between you and l83com — i.e., to operate your player account, process transactions in PKR, and deliver gaming services.
• Legal Obligation: Processing of KYC documents, transaction records, and AML monitoring data is necessary to comply with our legal obligations under applicable gaming, AML, and financial crime prevention regulations.
• Legitimate Interests: Processing of technical data, gameplay data, and communications data for fraud prevention, platform security, and service improvement is carried out on the basis of l83com's legitimate interests, where those interests are not overridden by your privacy rights.
• Consent: Processing of your personal data for marketing communications (SMS and email) is based solely on your freely given, specific, and informed consent provided at registration or via account settings. You may withdraw this consent at any time.

l83com does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited and controlled circumstances:

• KYC & Identity Verification Providers: Certified third-party identity verification vendors who process your CNIC and supporting documentation on our behalf to complete KYC checks. These vendors operate under strict data processing agreements.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network processors receive the minimum transaction data necessary to process your deposits and withdrawals.
• Game Studios & Software Providers: Certified game providers such as Pragmatic Play, Evolution Gaming, and others may receive anonymised session identifiers necessary to deliver their game content on the l83com platform. They do not receive your name, CNIC, or payment data.
• Fraud & Security Partners: Specialist fraud prevention and cybersecurity vendors who assist l83com in detecting suspicious account activity, device fingerprint analysis, and DDoS protection. All such vendors are bound by confidentiality agreements.
• Regulatory & Law Enforcement Authorities: l83com will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. l83com will notify affected players of such disclosures where legally permitted to do so.

All third-party data processors engaged by l83com are subject to written data processing agreements that require them to process personal data only on l83com's documented instructions, to maintain appropriate technical and organisational security measures, and to assist l83com in meeting its data subject rights obligations.

l83com uses cookies and similar tracking technologies on the l83com.net platform. The following categories of cookies are deployed:

l83com does not deploy third-party advertising cookies, social media tracking pixels, or behavioural retargeting technologies on any page of the l83com.net platform.

Most web browsers are set by default to accept cookies. You may configure your browser to refuse all cookies or to alert you when a cookie is being sent. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your l83com account.

l83com retains personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy and to comply with applicable legal obligations. The following retention periods apply:

• Active Account Data: Retained for the duration of your active player account and for a minimum of 5 years following permanent account closure, in order to comply with AML record-keeping obligations.
• KYC Documents: Retained for a minimum of 5 years from the date of the last transaction on your account, in accordance with standard gaming regulatory requirements.
• Transaction Records (Deposits & Withdrawals in PKR): Retained for a minimum of 5 years from the date of each transaction.
• Customer Support Communications: Retained for 2 years from the date of last interaction, unless the communication relates to an unresolved dispute or regulatory inquiry.
• Marketing Consent Records: Retained for the duration of your account and for 2 years following any withdrawal of consent, as evidence of prior consent status.
• Server Logs & Technical Data: Retained for 12 months on a rolling basis, subject to extension where required for fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting anonymised data may be retained indefinitely for statistical and platform improvement purposes.

l83com implements a layered technical and organisational security architecture to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security measures include:

• AES-256 encryption for all personal data stored on l83com servers;
• TLS 1.3 protocol for all data transmitted between your device and l83com infrastructure;
• Multi-factor authentication options for player account access;
• Real-time intrusion detection and prevention systems monitoring all platform traffic;
• Strict internal access controls — l83com staff access to personal data is role-based and audited;
• Regular third-party penetration testing and vulnerability assessments of the l83com platform;
• Incident response procedures for identifying, containing, and notifying affected players of any data breach within required regulatory timeframes.

While l83com maintains robust security infrastructure, no online platform can guarantee absolute security. You also play an important role in protecting your account by using a strong, unique password, enabling any available two-factor authentication, and not sharing your login credentials with anyone.

As a player registered on the l83com platform, you hold the following rights in respect of your personal data. These rights are exercisable by contacting l83com support via live chat or email at [email protected] with the subject line "Data Rights Request":

l83com will respond to all verified data rights requests within 30 calendar days of receipt. Where a request is complex or where a high volume of requests is received simultaneously, this period may be extended by a further 60 days, with notification to the requesting player. There is no charge for exercising your data rights.

Please note that certain rights are subject to limitations. For example, the right to erasure cannot override our legal obligation to retain KYC and transaction records for a minimum of 5 years under applicable AML regulations. l83com will always explain clearly if a right cannot be fulfilled in full and the reason why.

l83com operates a strict 21+ age policy across all services on the platform. l83com does not knowingly collect, store, or process personal data relating to individuals under the age of 21. Registration is not permitted for individuals under 21, and CNIC-based KYC verification is in part designed to confirm that this age threshold is met.

If l83com discovers or has reasonable grounds to believe that a player is under the age of 21, the player's account will be immediately suspended pending investigation. If the player is confirmed to be under 21, the account will be permanently closed, any real-funds balance will be returned to the originating payment source, and all bonus funds will be forfeited. KYC and transaction records associated with the account will be retained as required by applicable law.

If you are a parent or guardian and have reason to believe that an individual under 21 has registered on the l83com platform, please contact us immediately at [email protected] with the subject line "Under-Age Account Report." We will investigate and respond within 24 hours.

l83com sends promotional and informational communications to players only where explicit opt-in consent has been provided. Marketing communications may include PSL season betting promotions, deposit match bonus alerts, new game launch announcements, and l83com platform updates.

Communication channels used for marketing include SMS to your registered Pakistani mobile number and email to your registered address. l83com does not make unsolicited voice calls for marketing purposes.

You may update your marketing preferences at any time by:

• Logging in to your l83com account and navigating to Account Settings → Notification Preferences;
• Clicking the unsubscribe link included in any l83com marketing email;
• Contacting l83com support via live chat and requesting removal from marketing lists.

Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal. Please allow up to 5 business days for your updated preferences to take full effect across all communication channels. Please note that even after opting out of marketing communications, l83com may still send you service and transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts) as these are necessary for the operation of your account.

l83com reserves the right to update, amend, or replace this Privacy Policy at any time. Any changes will be published on this page at l83com.net/privacy-policy with the date of last revision updated at the top of the document. For material changes — such as new categories of personal data being collected, new third-party processors being engaged, or changes to data retention periods — l83com will make reasonable efforts to notify active players via email or an in-platform notification prior to the change taking effect.

Your continued use of the l83com platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically so that you are always informed about how your personal data is being handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data l83com holds about you, please contact our privacy support team through any of the following channels:

• Live Chat: Available 24/7 via the chat icon on the l83com platform. Please use the subject "Privacy Query" when initiating your chat. Average response time under 2 minutes.
• Email: [email protected] — please use the subject line "Privacy Request" or "Data Rights Request" and include your registered username. Responses within 48 hours.

For responsible gaming queries — including self-exclusion requests, deposit limit adjustments, or cooling-off period activation — please visit our Responsible Gaming page or contact support directly via live chat for immediate assistance.